If everyone agree that twenty friends won’t play for twenty years, nobody said nineteen of them wouldn’t?
This same premise applies to your pool of customers. While a few of them will leave you due to occurrences beyond your control which include relocation and passing away, a lot more will abandon you for your competitors. This of course can be prevented or at best be mitigated.
Here are 5 reasons why your customers might be leaving you for your competitors, (shifting you closer to the edge in the process) and possible ways to make them stay.
1. You aren’t Innovative
Think about new ways to improve upon what you already have. This applies to (but not restricted to) your product(s) and mode of operation. you can take a cue from competitors and even industry leaders. Continue reading